Shipping Policy

Standard Item Processing Times

We work with international suppliers from the United States, Europe, and Asia to always guarantee the best price and quality! Our suppliers will ship your product directly from the factory to you. The delivery time will be between 10 to 25 business days. If there are customs delays and the order is held in your country, this time until release does not count as part of the delivery time. We take care to choose suppliers who, in addition to offering good prices and quality, also expedite the shipping time. After the stipulated period, we recommend that you contact the postal service to clarify the reason for the delay. If the postal service does not have your order, contact us immediately so we can check with our suppliers. If we confirm there is a problem with the logistics of your order, we will issue a FULL refund of your purchase immediately after these verification steps. The tracking code for your purchase will be sent by email within 5 to 10 business days after your order is confirmed. If your order was placed using the Boleto Bancário option, the time between payment and bank clearance can take up to 5 business days.

Return Policy

At reinovas.com, our priority is to ensure your satisfaction. If, for any reason, you are not completely happy with your purchase, we are here to assist you.

1. Return Timeframe

You can request a return for any product within 30 days from the delivery date. Unfortunately, we cannot offer refunds or exchanges after this period.

2. Conditions for Return

To be eligible for a return, the product must be:

• In its original packaging, with all tags and accessories.

• Unused and in the same condition as received.

• Accompanied by the receipt or proof of purchase.

3. Non-Returnable Products

• Perishable goods (e.g., food, flowers).

• Personal hygiene or intimate care products.

• Downloadable digital products.

• Gift cards.

4. Return Process

To initiate a return:

• Contact our support team via email at [email protected] or by phone at +556399933 9366.

• Provide your order number and the reason for the return.

• We will send you instructions on how to return the product.

5. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item received was defective or damaged. In such cases, we will cover the return shipping costs.

6. Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within a few business days.

7. Exchanges

If you wish to exchange the product for the same item or a similar item (price differences will be charged or refunded), please contact us to check availability.

8. Defective or Damaged Products

If the product received is defective or damaged, please contact us immediately so we can resolve the issue. Defective products can be returned or exchanged without additional shipping costs.

9. Contact

For any questions or assistance regarding returns, please reach out to our customer service team:

• Email: [email protected]

• Phone:+556399933 9366